MyRepublic Shop

Everything you need to know about the MyRepublic eStore

Returns & Exchange Policy

• MyRepublic Shop Returns - Online Purchases

Delivery & Shipping

• Delivery and Shipping

Sales and New Connection

Guides for Fibre and VDSL, FAQs on joining MyRepublic and information on products

Help with your Order

• Transferring your home phone number to MyRepublic
• Welcome to MyRepublic - What happens next?
• How Do I Change My Appointment Dates?
• Can I schedule weekend or evening installations?
• I want to cancel my order

MyRepublic Products and Services

• 111 Contact Code
• MyRepublic Talk App (MyTalk)
• How can I get voice services from MyRepublic?
• How can I get email services with MyRepublic?
• Do we provide 24/7 customer service?
• Terms & Conditions
• See all 8 articles

Before Joining MyRepublic

• Can I transfer from my existing provider?
• What's a router?
• Which routers are available with signup?
• Can I use my own router?
• Everything you need to know about static IPs

A Guide to VDSL

• What is VDSL?
• What is a Port Waiter?

A Guide to Fibre

• What is Fibre and why do we use it?
• Can I switch to fibre?
• What is the installation process for getting fibre?
• What is the installation cost for fibre?
• What is an ONT?
• Fibre Installation Consent Guide
• See all 9 articles

Network & Tech Support

Modem guides, home/voice troubleshooting and voice features

General Troubleshooting Help

• How Do I Restart My Fibre Box and Router?
• Support Scope
• Teamviewer Link
• What are your DNS server addresses?
• How can I flush my DNS?
• Glad to hear!

Modem Guides and Troubleshooting

• Setting up your TP-Link Archer VR2100v
• Asus RT-AX89X Setup
• QNAP QHora-301W router setup
• Setting up Third Party VDSL & Fibre Routers
• Configuring ASUS Routers for Fibre
• How to fix Asus RT-AX3000 self-restarting on a 24 hourly basis.
• See all 53 articles

Home Phone Troubleshooting and Voice Features

• How To: I'm Having Issues with My Home Phone
• Voice on a Third Party Router
• Home Phone - Quality Issues - Choose Issue
• Home Phone - Quality Issues - Speed Check
• Home Phone - Trying Another Phone
• Home Phone - Quality Issues - Reconnect/Redial
• See all 26 articles

Network Status

• Covid -19 | Updates for our customers.
• Network Status Page
• How do I unsubscribe from Network Status updates?

GAMER

• Hosting a Minecraft server
• Chat with us on Discord

My Internet isn't working

• My Internet is Not Working
• Why can't I connect to my internet over Wi-Fi?
• Why can't I access a website?
• Local Troubleshooting Guide - WiFi
• Local Troubleshooting - Ethernet
• Internet Not Working - VDSL - Checking for DSL
• See all 27 articles

My Internet is Dropping Out

• My Internet Is Dropping out
• Disconnections - Fibre - Plugging Into ONT
• Disconnections - Fibre - Physical
• Disconnections - Fibre - Reboot
• Disconnections - Fibre - Factory Reset
• Disconnections - Fibre - Device Check
• See all 13 articles

My Speed is Slow

• How to: My Internet Is Slow
• Slow Speeds - VDSL - Testing WiFi
• Slow Speeds - VDSL - Testing Cables
• Slow Speeds - VDSL - Expected Speeds
• Slow Speeds - Device Troubleshooting
• Slow Speeds - Fibre - Testing to the ONT
• See all 18 articles

Hyperfibre

• Hyperfibre - Getting the most out of your connection
• Hyperfibre - Troubleshooting your connection

Getting Connected

• Setting up your TP-Link Deco Mesh M5
• TP-Link VR1600v - Non-Plug and Play Batch
• Setting up Voice on your TP-Link Archer VR1600v
• Setting up your MyRepublic WiFi Hub+
• Connecting Your Router for the First Time
• Setting up your D-Link EXO 882
• See all 9 articles

Manage Account

Looking to access your account or to change any existing details? View this page to learn about your settings & information relating to your MyRepublic account.

Leaving MyRepublic

• Can I suspend my account if I go on a holiday?
• I want to terminate my active service
• Do I have to pay an early termination fee?

Privacy, Security and Legal

• Updates to the security features of your MyRepublic account.
• Scam Alerts
• Contact Us
• We're here to help!
• How can I make a complaint?

Changing/Adding Products and Services

• I want to add or remove a Home Phone feature
• I want to add or remove the Static IP on my connection

Updating my details

• MyAccount self-help features
• How can I update the credit or debit card linked to my account
• Where can I see my account details?
• How do I transfer my account to someone else?
• How can I change the contact number or email linked to my account?
• What are my log in details for MyAccount?

Moving Home

Moving Home support and FAQs

Everything you need to know about moving home

• Everything You Need to Know About Moving Home

Mobile

Everything you need to know about our Mobile Services

Getting Started

• Where can I sign up for MyRepublic mobile services?
• I want to activate my mobile service
• I want to unlock my mobile phone from the network
• Do You Support 5G?
• Do You Support eSIM?
• Check The Status Of Sim Delivery
• See all 8 articles

All About Mobile Number Porting

• Your checklist before transferring your mobile number to MyRepublic
• Can I keep My Mobile Number if I Move To MyRepublic?

Mobile Billing & Payments

• Learn more about MyRepublic’s pro-rata charges
• How do I pay my mobile bill
• Understanding My Mobile Invoice
• How much is the call forwarding fee?
• Can I call special numbers
• What are premium SMS?
• See all 9 articles

Manage Your Mobile Account

• How do I view and manage my mobile data?
• I want to cancel my mobile account
• I want to port in/out my mobile number
• How do I set up call diversion/call forwarding?
• I want to make a change to my service, bar incoming/outgoing calls
• I have a lost/damaged/stolen sim card
• See all 8 articles

Mobile Technical Support

• My Mobile Phone is Dropping Calls
• I have no coverage on my mobile phone
• My Number Transfer Has Failed
• I can't make/receive calls
• I can't get online using my mobile data
• My voicemail is not working

Roaming

• I can't call, sms or use any data overseas
• What are the roaming rates/charges?
• How Do I Enable/Disable Roaming

Billing & Payments

How to pay your bill and invoice information about your MyRepublic account in New Zealand

Billing & Payments

• Understanding Your Invoice
• How can I pay my bill?
• How are my bills delivered?
• How do I know my billing cycle?
• One-Off Charges
• I need more time to pay my bill
• See all 7 articles