Sales and New Connections

Who can apply to become a Vulnerable Consumer?

This is a consumer who is more likely than others to require the 111 emergency service because of a specific circumstance applicable to them; and who doesn’t have a means for contacting the 111 emergency service that can be operated for the minimum period of 8 hours, in the event of a power failure. This could be yourself, or anyone at your premises.

A consumer will have a way of contacting the 111 emergency service if:

  • the premises where they live is receiving a copper landline service (because this
    service will continue to work in a power cut);
  • the consumer has unrestricted access to a mobile phone and the premises where they
    live has adequate mobile phone network coverage; or
  • the consumer has an uninterruptable power supply to maintain a means for contacting
    the 111 emergency service in the event of a power failure (eg a battery back-up).

You will need to provide us with evidence to show that you, or someone in your household are at particular risk of requiring the 111-emergency service due to health, safety or disability reasons.

 

If you have any questions regarding the process, you can reach out to our customer service team here.

 

If you meet the above requirements, please fill out the form below. It can take up to 10 business days to process an application once we receive it. We’ll be in contact with you to let you know the outcome.

 

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