I can't get online using my mobile data

Follow the below troubleshooting steps 

NOTE: If you have recently transferred your number to MyRepublic and are having issues using data/calls/or SMS, please allow up to 3 hours for all services to transfer across after you've received your welcome SMS

1) Restart your mobile phone 
Try turning off and on your mobile phone to rehook to our network. Or you can try turning on/off flight mode function on your phone. 

2) Flight mode
Make sure your flight mode/airplane mode is disabled in your phone settings

3) Check for software upgrade
Check that you are your phone's software is of the latest version. You can find this under "software update"

4) Test your SIM card using another phone
We need to isolate if it's a SIM or phone issue, you can try inserting our SIM in another mobile phone to try.

If the SIM works on another phone, this would mean that your current mobile handset is faulty and you may need to contact/ visit the manufacturer for further assistance, eg how to reset the network settings on your device.

5) Check your physical SIM card 

  • Take out your SIM and check if there is any physical damage
  • Try putting back in and see if it fits your SIM tray

If there is any physical damage on your SIM or you can't put your SIM back into your SIM tray, please contact our customer support

6) Check your 3G/4G/5G signal bar
If the bar is low, the signal may be blocked by your surroundings. There are a few factors that may affect your service, and here are some reasons why.  Note: it's a good idea to turn off 5G in your phone settings and test your phone on 4G to see if this fixes the issue.

7) Check that you are connected to MyRepublic/Vodafone Network

Make sure that you are connected to the correct service provider.
How to: Go to Settings > Network Selection > set to automatic or select "Vodafone" manually

8) Check that you have enabled mobile data in your phone settings
You also need to enable mobile data on your phone before you can start surfing

If in any case none of these troubleshooting steps resolve your issue, feel free to Contact Us

Was this article helpful?
1 out of 8 found this helpful