You are having issues with connecting to data services whilst overseas. Web pages will not load at all, the Apps you normally use can't connect and/or you cannot send and receive emails on the device.
Follow the below troubleshooting steps
1) Restart your mobile phone
Try turning off and on your mobile phone to rehook to our network.
Or you can try turning on/ off flight mode function on your phone.
2) Flight mode
Make sure your flight mode/ airplane mode is disabled in your phone settings
3) Check that you are connected to our preferred roaming partners
You need to connect to our preferred roaming partners for your mobile service to work during roaming.
How to: Go to Settings > Network Selection > set to automatic or select our preferred roaming partners manually
4) Check that your international roaming is enabled in our MyRepublic app
In order to roam, your international roaming needs to be enabled
How to: Go to our MyRepublic app > "Roaming" > toggle roaming service "on/ off"
Or check this guide
5) Check that data roaming is enabled in your phone settings
You also need to enable data roaming on your phone so that you can connect to our preferred roaming partners during roaming.
Iphone [Old IOS]:Setting > Mobile data > Mobile data options > toggle on Data roaming
Iphone [New IOS]: Setting > Cellular data> Cellular data options > toggle on Data roaming
Huawei: Setting > Mobile data > Mobile data options > toggle on Data roaming
Samsung: Setting > Connections> Mobile Network> toggle on Data roaming
If in any case none of these troubleshooting steps resolve your issue, feel free to Contact Us.