We aim to process your transfer request seamlessly. However, there are factors that might affect the process, causing it to fail.
Here are the possible reasons:
- Port In has been canceled
- Incorrect name (Pay Monthly)
- Incorrect account number (Pay Monthly)
- Incorrect SIM card number of losing carrier (pre-paid)
- Disconnected or suspended account
In the event that your porting in request fails, you will receive an SMS and email about it.
Not to worry these things happen, all you need to do is login to the app and resubmit your transfer request.