At MyRepublic, we take your feedback seriously. If you are dissatisfied in any way, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way.
Anyone has the right to complain to MyRepublic. If you are dissatisfied with any aspect of our services, please contact us. If we are unclear whether you want your concern handled as a complaint, we will ask you. Your complaint will be handled in accordance with this policy
Submitting your complaint
You can contact us in any of the following ways:
By Live Chat
If you need assistance logging a complaint, we can help you submit a complaint.
We'll acknowledge your complaint immediately if you have contacted us by phone, online chat, or by completing a feedback form on our website. If you have contacted us via email, we will acknowledge your complaint in writing within two business days of receipt.
We'll provide you with a unique complaint reference number so you can track and monitor your complaint.
We'll provide you with regular updates on the status of your complaint or you may contact us directly quoting your complaint reference number at any time.