Support Articles
There are many ways to get help online, which may save you time.
If you can't get an answer there, get in touch with us below!
Chat with us
Chat with us: We're available to chat
Has your recent live chat disconnected from an agent? When chatting with our team, it is important to keep the following tips in mind to prevent disconnection:
1. Avoid refreshing your browser tab or clearing your browser cache while chatting.
2. If you need to troubleshoot, or access other websites, those actions should be done in a separate browser tab or window. (For Technical Support, we recommend switching to your mobile data.)
Easter Holiday Trading Hours impact the below operating hours. Our Technical Support team will be available from 10 am-4 pm. (Friday, Saturday & Easter Monday)
Submit a request
Use our online request forms for most types of assistance - moving home, getting help, order questions, appointment changes, and much more. We'll always do our best to get back to you within 24 business hours.
Gamer Customers - Discord
If you are on one of our gamer plans, you get access to dedicated gamer support on Discord.