If you wish to cancel your service because something isn't right - we'd love the opportunity to get our relationship back on track. Our dedicated team would love to chat with you and see how we can make your experience with us better.
We can cancel an order if the wholesaler hasn’t already provisioned your service. If the wholesale order has been completed, you may need to pay an early termination fee and return any rental routers received.
If you need to cancel your order, jump on our live chat, and one of our agents will take you through the process.
Please note that our cancellation process requires us to confirm your identity before we process your cancellation request.